Whatever happened to the customer is always right?

I month or three back and for no very apparent reason, everytime I opened Internet Explorer it would open in 'full screen' mode (i.e. with the menus and things invisible) and with a window that was small and oddly placed.

I never got to the bottom of why it started doing that and I quickly learned that F11 fixed the 'full screen' mode back to its normal state and maximising the window sorted the other issue. The snag is that I had to do that *every* time I opened up Internet Explorer. I do that dozens and dozens of times a day. It wasn't a major thing in the bigger scheme of things, but it was annoying.

Anyway, I finally had an IT guy come today in response to my request for a proper fix. Only a month or so after the initial request (I had the email as evidence). [1]

He spent some time fiddling around and determining (it seemed) that I was telling the truth. At least that's how it felt. And then told me it wasn't a bug it was just how it was. No, he couldn't put it back how it's been for a couple of years, no it wasn't an actual 'fault', it was just life. He told me this several times as though that would somehow make it better.

But it didn't.

Ah well.


[1] In actual fact he didn't come in response to the initial request. He came because I was having *another* IT issue sorted by a woman who, on hearing about my Internet Explorer hassles said it wasn't her team but would get on to the team whose problem it was. I guess she went back and kicked some...