Invited to a 'focus group' this morning with a handful of other library staff to talk about the university's communications. I think the lady from corporate communications was a little taken aback by our enthusiasm for things like the printed newsletter that's produced and which we all admitted to reading. Evidently she hasn't had that response elsewhere. Being 'taken aback' moved to outright astonishment when someone mentioned we archived the things and would like both print and electronic copies. Well we are librarians...